Category Archives: Technology

Garmin Vivofit vs Fitbit One – which is the better wearable?

I think that my first sports computer was in 1995, with a CatEye cycle computer. It was great, the battery lasted forever. It was great until it, and me, ended up at the bottom of Broxbourne Lake.

Since then I’ve been through many personal fitness devices – from an orange phone which attached to my bike (even worked as a speakerphone whilst cycling) to the Garmin Forerunner 405 watch. Most of them ended up in a drawer when I got bored of charging them.

In fact, the only devices that I regularly charge are my iPhone and laptop. Most other things I have end up in a drawer. And so for fitness, I’ve been using the Polar H7 Heart Rate Monitor, attached to my iPhone and using the Polar Beat app. I’ve had it a year and haven’t replaced the coin battery yet. Love it.

Anyhow, my other half was given a $100 Fitbit One as a gift from a project team she worked with, and it obviously didn’t get unpacked and sat in a drawer for a few months. I was working on a healthcare project at the time and I needed some personal health data, so I hooked up the Fitbit and started recording my data.

The great thing about the Fitbit is it’s super easy to use. You charge it up, power it on and there is a getting started button on their website that takes you through a few simple steps. If you install the Fitbit iPhone app, then it automatically syncs and uploads it to the website. Awesome.

The trouble is, the Fitbit is now powerless and sitting on the counter. The reason for this is that it’s a hassle to use in the real world. You have to remember to charge it once a week via a proprietary charger, and it needs to be in your pocket, which means you need to constantly move it around. Worse, if you want to record sleep patterns then you have to put a wrist band on at night and set the time you slept manually.

For your troubles you get a vibrating alarm, which doesn’t wake your other half up (unless you flail in shock and hit her in the nose), and some pretty cool analytics about the length and quality of your sleep. I don’t know how Fitbit do it, but it’s very clever. The web interface is great and you set step goals to meet.

Wearables was a big topic at the CES 2014 show, and so I was looking for something that would suit my needs better – maybe with a heart rate monitor and a wrist band, that didn’t look too ugly.

There’s a lot of choice! The Nike+ FuelBand (nice looking but just a glorified step counter with 4 days battery for $150), The Fitbit Force (ugly and since recalled for skin allergy problems), Jawbone UP24 (nice looking but no display) or the Withings Pulse (a slightly glorified Fitbit One). None of them really excited me.

Then I saw the Garmin vívofit (yes, it has a silly accent on the i). This looked like the perfect wearable for me. For a start, it has a coin battery that lasts a year! Wow! It syncs wirelessly to your phone via Bluetooth and it has a heart rate band for exercise. So you never need to take it off, and it’s made by Garmin so there are no allergy concerns (just made from plastic).

Unfortunately they were available for pre-order only, so I signed up for one right away, and it arrived a few weeks ago. I thought I’d use it for a while before penning a review. Here’s what they look like together, with the Fitbit begging for attention “WALK ME JOHN”, “LOVA YA JOHN”, “HELLO JOHN”.

WALK ME JOHN

First up, there are two interchangeable bands (one large, one small) so it’s pretty comfortable to wear 24/7. It’s waterproof to 50m so I don’t take it off in the shower, and I’ve had no problems so far. Garmin know how to make wearables.

In terms of style, it’s not bad. It’s not going to set you on fire, but it’s nicer than the Fitbit Force, if not as cool looking as the Nike or Jawbone. People notice it everywhere and ask about it.

In use it is very simple – just one button which cycles between Time, Date, Heart Rate, Steps Today, Steps Until Goal, Miles and Calories. That’s it! Hold down the button and it will Sync, hold it longer and it signals you are going to sleep. It figures out when you woke up based on movement.

Again, to save battery, there is no backlight and you can only see what’s on the screen with some light, but I just use my iPhone to light it up in the dark if needed. Also, if you sit still for 60 minutes, the vivofit has a red bar, which then prompts you to dance for a while. The bar grows then every 15 minutes, and I found this is a nice reminder to get up and be active during the working day.

I found the Mac software a disappointment, because I first installed Garmin ANT Agent, then Garmin Express before I got it to work. It’s not clear from the Garmin website how to set it up so I ended up in a muddle. And it requires a USB ANT+ stick, even though it has Bluetooth – I’m not sure why.

Fortunately the iPhone software is much better. Unlike other devices, you have to sync manually to save on battery life and it takes maybe 30 seconds. That’s an acceptable trade-off for the battery life as far as I’m concerned.

Unfortunately, I wasted an additional $40 on the Heart Rate Monitor, because I already have an ANT+ HRM from my old watch, and this is the same model! It’s horrible and plastic and unpleasant to wear compared to recent models, and you can buy the much better Garmin Heart Rate Monitor from Amazon for $50. I can only assume Garmin did this to keep the price down but it was a big mistake. Spend another $10 and get the better HRM.

What is great though is the HRM on the watch, you can set it to HRM and just keep an eye on the number as you train. I like to keep my heart rate below about 170 when running and that’s really helpful. Here’s what it looks like with me pushing hard up the last hill back to home! The number on the left is the “Zone”, which you can setup manually for your body.

Garmin Vivofit

Also unfortunately, the Garmin Connect App is nothing like as good as say Polar Beat, and it doesn’t use the iPhone GPS to plot where you are when you’re running and recalibrate the step. It has a badge system but it’s not very sophisticated. But then Garmin have never been great with software so this is to be expected. Here’s what it looks like, and yes, I was lazy on Friday :-)

Garmin Connect

The other thing I noticed is whilst Withings, Nike, Polar and Fitbit have APIs that allow you to build software, Garmin haven’t done this yet although someone has part-documented the API. It’s fair to say that Garmin are light years behind others in software.

So overall, I love the Garmin vivofit and I don’t think I’ll be returning it. It’s the first wearable device I’m happy to wear and leave on and the 1 year battery life is awesome. But, I am left feeling that the market hasn’t quite settled yet and there will be much better devices in 2015.

 

Why Amazon Prime isn’t worth $99 for me

Friend  Jarret Pazahanick called me out on why I wasn’t willing to pay $20 extra for Amazon Prime. I’m going to do my research and maybe change my mind!

In 2013, I was a reasonably heavy user of Amazon Prime, and I paid $79. I placed 54 orders – on average over one a week. It’s worth noting that I did make a bunch of those on similar days and I wasn’t careful to group orders together. In addition, because I had Prime, I did order a bunch of things that I wouldn’t have ordered if I did not.

The guaranteed 2-day shipping has worked every time in practice for me, and it was particularly appreciated around the Christmas period, when I was very busy. The service was excellent and I think only let me down once.

However I’m struggling with an increase in price to $99, because I was barely happy with $79. If Amazon want me to pay more, they want to offer more. They wrote me an email justifying their increase, so I may as well rebuke it. Here are the major elements:

Even as fuel and transportation costs have increased, the price of Prime has remained the same for nine years. Since 2005, the number of items eligible for unlimited free Two-Day Shipping has grown from one million to over 20 million.

Sure, but since your sales have increased massively, you also have massive economies of scale, and I’m sure a lot of Prime users don’t use it at all. I’m sure this more than offsets rising costs of transportation. In addition, Amazon has a bunch of local hubs for many items, so I’m certain the miles/delivery has gone down by an order of magnitude in the last 9 years.

We also added unlimited access to over 40,000 movies and TV episodes with Prime Instant Video

Yes, but I almost never use it because you don’t have recent movies or the TV shows that I like to watch – especially the most recent seasons. For this to work, you need to increase the catalog and get the rights to the latest movies. Netflix kills you on this and I see almost no value in Amazon Instant Video.

Also, whilst it works on an iPad well, it doesn’t work on the Apple TV or Chromecast, so it’s not usable on a big screen.

and a selection of over 500,000 books to borrow from the Kindle Owners’ Lending Library.

Yes, but I don’t own a Kindle, and this doesn’t work on the Kindle app on the iPad, which is the device that I use to read. Therefore I have never borrowed a book from the Kindle Owners’ Lending Library.

Amazon Cloud Drive

Amazon also have some cool services including Amazon Cloud Player and Cloud Drive, but these are not included in the Amazon Prime subscription. Why on earth not? This has almost zero cost to Amazon to include, but they instead want you to pay extra.

Instead, I use Google for this, which is much cheaper.

Amazon… if you want $99 from me next year

So if Amazon, you would like $99 from me when my subscription renews in 2015, then you need to make me an offer which has increased value. Here’s my suggestions:

  • Work on Amazon Instant Video so it has the latest releases and more seasons, plus HD
  • Build out Apple TV and Chromecast apps for Amazon Instant Video so it can be broadcast to the big screen
  • Provide the Kindle Owners’ Lending Library Books to iPad owners
  • Bundle Cloud Player Premium
  • Provide some extra Cloud Drive storage for Amazon Prime customers – 50GB would be great

If you did this, you would make Amazon Prime a no-brainer for me, and many others. Good Luck!

The evolution of Analytics with SAP HANA

I was recently sent a collection of analytical business questions by a customer. I can’t share the details of them of course, but I was surprised by the level of sophistication in the questions – they included product, time, demographic and geospatial dimensions.

The analytics team was trying to get answers to these questions for their executive team and they were encountering time-outs trying to get the data out of their existing data warehouse. The vendor will go unnamed but it is a traditional disk-based EDW platform.

The analytics team had heard we had built a SAP HANA system, which included some of the elements around which they were asking questions, and were interested to see if we could help answer them using SAP HANA.

In the meantime, I was reading Holger Mueller‘s interesting blog on Why is analytics so hard? Or: The holy grail. It’s an interesting read, come back here once you’ve read it. And following this, I had a bunch of thoughts:

What did we build in HANA?

Again I can’t share the specifics, but I can tell you what we did, generally. We loaded Point of Sale data (not a retail customer) and a collection of master data like Customer, Supplier, and also a bunch of reference data like Geospatial, Demographic.

What’s really cool about doing this in HANA is that we can use as many CPUs as we have available to process a question, and we have 160 cores in my test box. This means that we can answer a question like “Tell me about the average sale price by customer, and slice it by the age of the customer at time of transaction, and group it by political leaning”. And HANA returns the answer in 2-3 seconds. Any question you like. Keep asking questions.

Now we used both SAP’s Lumira tool and Tableau on top of this to do visualizations. Lumira is a little quicker, Tableau has a lot more features. And I came to some conclusions:

1) HANA brings structured analytics into Holger’s innovation “Phase 3 – A business user can – with appropriate, but affordable training – use the innovation”

You have to be able to formulate questions, and use a tool like Tableau/Lumira. I learnt how to use Tableau in a few hours with no training, and Lumira in a few minutes. But, you have to know what questions you want to ask, and they have to have meaning.

More specifically, we could answer some of the questions using the model we built, and he wouldn’t have timeout problems.

2) Data quality problems always lurk under the surface

It won’t surprise anyone who has worked in data warehousing, but data is a big challenge. It’s not possible to easily answer some of his questions because their category hierarchy doesn’t allow for it. They have categories A-E and his question wants to know about category F. Category F has business meaning but their system hasn’t been updated to know that category F exists.

This requires an update to how they process master data and assign categories to transactions. We can actually do this really easily in HANA. For instance, we could use publicly available reference data like SIC codes to process this and then reprocess the transactions. Because we never need to aggregate with HANA, we only have to do this once and we’re done.

3) The structured data we built so far is not enough

There are data elements that we didn’t include in the initial model which means that some of the questions being asked can’t be answered yet. But also, some of the business questions are sophisticated and based on the latest trends, so the model hasn’t evolved.

We can add this stuff into the structured model easily enough, or with Tableau you can join a HANA model with a Tableau model so you can load that stuff into your own Tableau software and then do analysis. But suddenly we’re in Innovation “Phase 2 – Through tools more trained professionals in the relevant technology can make the innovation happen”.

And with HANA, we have to be careful with our data model if we want sub-second performance on billions of records, which may push us into Innovation “Phase 1 – Only experts can apply the technique to make the innovation happen” if the structure change is substantial.

Conclusion – the Layered Structured Architecture

And this is where my mind is headed: we have to classify how we want information to be available and what sorts of extensions to the analytics model different types of people can do.

For example, Phase 3 users will quickly find they can do quite advanced analytics. For example with Tableau you can easily join against Outcode to do geospatial analysis. And it performs great when joined against customer data in HANA.

But if you want to include new transaction categories (data) then you’re in Phase 1, which means you need a process to regularly update your structured model to include the new things people are thinking about.

Good business people will keep asking for more, harder questions. I think with HANA we have a platform which facilitates this, rather than handcuffing us.

Sony Walkman W – Klout Perks Review

So I got my Sony Walkman W in the mail on Thursday – read my previous blog about how Klout Perks sent one to me for free.

Their competition for the best social media content ended the day after, on Friday, so I guess I missed out on that! I haven’t had much time to try them out, but here’s my analysis so far:

Sony Walkman W

 

To set the scene – I’m a runner, and I do hate running with headphones – the wires get in the way, they fall out the whole time and it’s just not very liberating. So I have an open mind here. This is the Sony Walkman W Meb Keflezighi model, who obviously likes Orange.

Good – It’s much more compatible than I had expected

So it doesn’t sync with iTunes, but I can get music on relatively easily. I create Genius Playlists on my iPhone, download them on my Mac (I use iTunes cloud so quite often the music isn’t on my Mac) and then I drag the downloaded content from iTunes onto the Sony Walkman, which appears as a USB disk on my Mac.

So in 5 minutes or so I have 100 songs on it, which is enough for a workout. Admittedly I do like the flexibility of iTunes Match on my iPhone, where I can dial in a Genius playlist for the exact mood I’m in, but I usually listen to the same stuff anyhow.

Good – Fit

The fit is much better than the device looks it ought to be, and not having cables everywhere is a big win. I focus more on running and less on not getting tangled, which is more fun.

Good – Sound Quality

It’s not at the top of my list for workout headphones, but the sound quality is surprisingly good. Better, I’d say, than Apple’s iPhone 5 headphones. Not as good as a high-end Sennheiser or Shure headphone, but I can’t say I really care when I’m pounding the pavement. Bass is pretty awesome, which is a really nice in a workout headphone, and mid-ranges and trebles have plenty of detail.

Good/Bad – Noise Canceling

These headphones give you a really surprising amount of noise canceling effect. It does mean that if you’re on the open road, you need to make sure you pay extra attention because you may not hear cars and cyclists around you.

Good/Bad – Controls

The controls are on the bottom of the ear-pads and take some getting used to because you have to navigate them by touch and they are close together. The Sony Lady barks commands at you like “Shuffle Play” in a sci-fi style, which is pretty funny. As you use the device, they become just fine but they’re fiddly on first attempt.

Not so Good – Music Choice

You can’t really choose what you listen to. Sony say you can drag and drop your iTunes playlists but I can’t get it to work.

Not so Good – You look like Cheburashka

Need I say more? I tried it in the office and felt like a nerd. This headwear is acceptable only for work-outs!

Cheburashka

2) It’s not… integrated

I love the idea of sports headphones, but syncing music is sooooo last decade. I mean check out the Polar H7 Heart Rate Monitor. That thing syncs with your iPhone via Bluetooth and takes a full ECG to your favorite Fitness App.

The Jabra Sport looks like it might be a very nice companion to a workout, as an alternative.

Conclusions

If Sony made a version of this that was a bit smaller on the ears, fitted slightly more comfortably, and worked with Bluetooth rather than using old-school USB technology, I think it would be way cooler.

Sony have done a great job of the Walkman W, and if you want a set of USB headphones without the wires, then these guys are just what you need.

It looks like they are positioning them against the iPod Shuffle and since I have one of those too, I’d say the Walkman W definitely wins.

The beginning of Apple’s slow demise has started

Let’s be clear: I’m a big Apple fan. I have been since I was a teenager and I was first exposed to the Macintosh Plus. I’ve been enthralled by their focus on both design and functionality, sometimes without concern to profit, and of the tale of a company that almost went bust, a few times – and then turned into the most valuable company in the world.

But what goes up must come down and I believe that 2012 signaled the beginning of the end for Apple. This won’t happen for some time yet, because they are producing by far the best consumer electronics in the world. But here’s 5 reasons – and countermeasures.

Apple products are just too good.

This sounds like a stupid thing to say, but I own an iPhone 5, iPad 3 and MacBook Pro and they are (almost) the only consumer electronics I use. Each of these devices is almost perfect. Each device is lighter, faster, has better screens and longer battery life than its predecessor.

I love the longer screen on the iPhone 5, the Retina display of all devices and the fact that Apple (finally) ditched the DVD drive. They work seamlessly together and I never leave home with a charger when I go out for the day. They almost never crash.

But with this operational perfection comes a lack of innovation and a lack of soul. I don’t care what the next new thing is, and I’m not sure that it’s NFC, but Apple should be creating it. Apple should be edgy and shouldn’t be afraid to have a product which isn’t perfect. Innovation means taking risks and means cannibalizing your own market.

Proliferation of product lines

I count 4 MacBook Airs, 8 MacBook Pros, 3 Mac Minis, 4 iMacs, 3 Mac Pros, 8 iPod Shuffles, 8 iPod nanos, 4 old iPod touches, 12 new iPod touches, 2 iPod classics, 2 iPhone 4s, 2 iPhone 4Ss, 6 iPhone 5s, 2 iPad 2s, 6 iPad Retinas and 6 iPad Minis. That’s a total of 80 models! And that’s not counting accessories and applications.

Let’s take a simple example of why this doesn’t make sense. In the iPhone5, the cost of 16GB is $10, 32GB is $20 and 64GB is $40. In addition, the cost of an iPhone 4/4S/5 is barely any different. So Apple has a total of 10 models with barely any variance in cost, and a huge variance in retail price.

This might be good for Apple’s coffers but it’s not good for customers. When Jobs came back to Apple he drew a matrix of 4 machines: one desktop, one laptop. One home, one professional. Apple should slash and simplify product lines and get back to where it came from.

Reliance on two aging Operating Systems – OS X and iOS

Apple just put user experience under Jony Ive, who has been charged with creating a unified experience between desktop and mobile systems. The benefit is clear and it’s great in many ways. With each release, the laptop, tablet and phone experience becomes more similar and more intuitive.

The problem is simple: Microsoft, in particular, has created a system which operates how people think, in Windows Phone 8. The live tiles and stream-of-consciousness feeling of Microsoft’s system is the way of the future, and Google’s Android has mimicked this with Google Now.

But Apple, especially with iOS, has a system which creates walled gardens of apps, which you have to switch between. Integration between apps is minimal and you have a sense of being in a hallway with rooms, rather than a stream of consciousness.

Based on the design of iOS and OS X, Apple will never (in my estimation) ever solve this. Instead, they should now start writing the replacement to these two systems, to be released in 5 years. Don’t wait until you’re Windows ME before you create real change.

To innovate you must look out, not in

I don’t believe Apple has really innovated in the last 3 years. Ever since the released of the iPad in 2010, Apple has been obsessively making what it has better. As I said before, this has turned into the best and most polished consumer products ever made.

But the iPad Mini is a horrible example of what happens when you start innovating based on your competitors. It is a defensive play against Google’s superior Nexus 7, and horrible. It’s an iPad 2 in a smaller case, and Apple is capable of so much more, with its purchasing power. I hope they throw it out and start again.

And it is the case with everything they released this year, down to the beautiful new iMac with its impossibly thin edge. Beautiful, better, but not innovative. Apple may prove me wrong by reinventing a new market like the consumption of media, and the Apple TV would be a good place to start.

Charity begins at home

America’s Fiscal Cliff has gained huge global attention, and I believe it will cause a change in taxpayers behavior over the next few years. There will be an understanding that outsourcing manufacturing to other countries (usually China, in Apple’s case) is outsourcing jobs that could be performed in the local market.

When you combine the need to reduce government spending, an increased national debt and Apple’s $41bn profit in fiscal year 2012, I believe that consumers will start to mount pressure to move jobs back into the USA.

There is a sense that Tim Cook knows this already, as he is moving iMac production back to the USA - which is no doubt an attempt to put his toe in the water. There is a sense that with the inflation rates in China, combined with worker productivity, this may be a great plan all around.

Final Words

You may notice that I didn’t moan about the Apple Maps debacle. Such mistakes are human and Apple Maps gets better each day. I’m sure that Tim Cook is already all over creating rich apps that can compete with the quality of Google’s content.

What Steve Jobs, Tim Cook and Jony Ive have done with Apple is amazing, but there are warning signals that Apple has become an amazing company for supply chain and operations rather than a true innovator. And if that is the case, they will fall to the same fate befell that Nokia and Motorola. Good luck Apple!

Disrupting the IT Services market: Consultancy 2.0

Some time ago I had dinner with SAP co-CEO Jim Snabe. Jim is a bright and talented individual and one of the topics we got into was the setting of unreasonable boundary conditions as a mechanism to get the best out of employees. The principle is that by asking for the unreasonable, you will cause people to come up with more creative, better solutions to problems. I was instantly fascinated.

However, it wasn’t until a late phone call with friend and mentor John Niland of VCO Global some weeks ago, that my thoughts started to finally mature on this. We discussed the topic of motivating contributors, and how you get the best out of those people who work for you.

I told Niland that my experience was that the best way to get more out of great employees is to ask more of them. As humans, we tend to be limited by what we believe is possible and this in turn restricts us. In an interesting twist, contributors are actually happiest, when pushed in this way. So I came up with an idea to test this theory:

The SI Smackdown

We took what would normally a 3-4 week SAP HANA technology project and I told a team of two that they had 2 days to complete it. Everyone thought it was crazy. To make it crazier, we orchestrated it to happen live, on a conference room floor, in front of 8000 people. And just to make it interesting, we used two Systems Integrators and turned it into a competition. Oh, and we used a real customer, Consumer Products giant ConAgra, with real data.

Because unreasonable boundary conditions – think back to the conversation with Snabe – were set, the SI Smackdown competitors found a way to make it happen. And then they blew my wildest expectations out the window by not just doing what was asked, but so much more. They demonstrated not just a better IT system running on SAP HANA, but radical ways to show ConAgra how they could change the was they run their business.

The thing that really interested me about this most was that the two participants from my team, once they had a few days off after the conference, were demanding when they could do it again. It turns out that they loved it.

Extreme Consultancy

And so it happened a few weeks ago that I was in a situation. We had committed to a UK conference to show a customer demo and we got the data 7 days before the conference to build the demo with. Worse, I had no resources that week spare to work on it and we had a good portion of our team out at another conference that week.

So, I wondered what would happen if we applied the two concepts above at the same time. Set unreasonable boundary conditions, and ask even more of our employees. So, I designed (OK… handwaved) a really cool solution based on the customer data, using technology that wasn’t available yet and would only be released the day before the conference. Note once again the importance of making the boundaries unreasonable.

Then, I emailed 5 very talented individuals, each of whom would bring an invaluable skill to the table, and asked them if they would be prepared to do the project in their spare time before the conference. Every one of them replied within an hour and agreed. They created the most amazing solution that showed how the customer, one of the largest Pharmaceutical companies in the world, how they could revolutionise their Integrated Business Planning process. Wow.

Managing Contributors

It’s worth jumping back to my conversation with Niland, because my second assertion is that if you want to get more out of your contributors then – I believe – you have to observe an interesting set of rules, which are even more important when setting unreasonable boundaries:

First, there has to be a purpose and you have to explain it. This becomes a shared vision for the contributors, who usually deeply care about actually making a difference. In both cases above, there was a customer scenario and a reason for creating the technology solution. Ensure there are unreasonable boundary conditions. If they think it’s possible, it won’t motivate them.

Second, you have to motivate them by providing them with what they want – and here’s a hint – it’s never about money. In both cases above, they got access to cool technology – a $400k appliance, plus access to software that wasn’t readily available and the request to do something that had never been done before. Be very mindful here because different things motivate different types of contributor.

Third, you have to give them other great contributors to work with, and clear the decks. Both by getting out the way yourself, but also by making sure they have access to get assistance when they need it – assistance from people they respect. Listen to what they need and provide for them.

Fourth, you have to look after their wellbeing because they will not. When you set unreasonable boundary conditions, I’ve often observed that contributors fail to manage their own wellbeing. Ensure they take a break when they need it, and they get days off after a high-pressure stint. But, don’t be confused into thinking that wellbeing is about a 37.5 hour week – that’s Eurobullshit. Happy people can work long hours. Stories of early Apple suggest 90 hour weeks were a regular occurrence and they were some of the most motivated workers I have ever read about.

Does the consultancy market need disrupting?

One of the things I lay in bed thinking about at night is the Consultancy business model. It was borne out of the large business process change and globalization models of the 70s and 80s and it made a lot of people at Accenture and IBM very rich, earning $2000 a day for poorly trained graduates. This got better after the markets crashed in 1999 and again after the collapse of Lehman Brothers in 2008 and the sorts of customers I deal with are very sensitive to getting value out of consulting projects. Many customers will now opt for fixed-price contracts, which is the right way to do consulting engagements.

But I still agonise every time I get a call saying “we need your help, XXX consultancy quoted this price to do this work and it’s way more than the customer will pay” – and I get a few of those every week. Surely there is a better way? Surely we don’t need 18 month projects that cripple business change and the ability to be agile? We have worked on ways – templates, agile methodologies and amazing people – to be cheaper, better and faster than our competitors but I don’t believe it is enough.

So, I’ve been working with friend and SAP Board Member Vishal Sikka, to try and challenge all of our assumptions about how we deliver consulting engagements (paradoxically, he helped me, by setting some unreasonable boundary conditions). Could it be that the consulting market is ready to be disrupted?

It’s cloudy out there

Cloud advocate Dennis Howlett often waxes that the solution is in the cloud, with companies like Salesforce and Workday offering much faster implementation times. This works great – even for integrated business processes, in the mid-market, but the processes that sit behind the Global 500 customers are so complex – with many languages, end-markets and integration points that if Workday and Salesforce do start to be able to offer a solution, it will probably be just as hard to implement as any other software product. And the consultancy gravy train will start afresh.

To add to this, there is no lever for Accenture or IBM to change – they have a lucrative model and while there is no alternative, they will continue to milk their cash cow. In most cases, I think the customers, particularly at the board level, are in any case not unhappy with the large consultancies and their business model.

Consultancy 2.0

So this is a call to action. Do you think Consultancy 2.0 needs to happen? Let me know your thoughts, publicly or in private. And if you work for a large consultancy, or if you are a board member of the sort of organisations I’m talking about and want to discuss this off the record, then let me know.

And equally, if you would like to help with this by co-innovating on a project together then let me know.

Thanks go to everyone I worked with on this, and particularly to Vishal, Jim, and John Niland for being the contributors and inspiration to this process and to Lloyd, Tristan, Anooj, Gary, DJ, Ollie and Brenton for being the contributors, unwitting guinea pigs and for creating unbelievably amazing solutions.

10 Tips on using the Apple iPad as your primary device

I can be clumsy when overtired. And so it happened that I broke my laptop whilst travelling to a major conference, and couldn’t get it replaced for nearly 3 weeks. As it happens I then smashed the screen on my iPad, but that’s another story, and anyhow it carried on working.

For those 3 weeks, I had only my iPad as my primary computer. Here’s how I coped – and then ended up loving the iPad more than ever before.

1. Let go of trying to curate complex content

Question is – can you? With my job I often can for some periods of time, because content curation happens in fits and spurts. When a suitable powerpoint presentation is written, you can stick with it for some time.

2. Focus on Task Management and workflow

This was my next lesson – and there are some great software enablers for this on the iPad like OmniFocus. I love this because I can categorize and prioritize tasks – entering them as I think of them, and making sure I actually get things done. This is actually a huge boon for productivity.

I’ve also bought a bunch of apps – Keynote, Numbers and Pages to cover off displaying documents properly that others send me. GoodReader, which allows you to process ZIP files. And a bunch of free apps – Lync 2010, LinkedIn, Twitter, Skype, Facebook. I use most of these on a daily basis and they make a difference to productivity.

3. Buy an Apple Keyboard and an Apple Smart Cover

I’ve tried a bunch of iPad cases like the ones from ZAGG and Logitech, but they all SUCK. They are cut-size keyboards that cause you to compromise. Instead, buy a spare Apple Keyboard and carry it when you need to create content. Conveniently, the keyboard shortcuts also work.

For example, this blog is written on vacation, using the Apple Keyboard on my lap. I can type just as fast as on a desktop computer and I leave the keyboard in the hotel safe when I don’t need it.

4. Always carry the 10W Apple Charger

But only to your hotel room and never during the day. I charge the iPad every night, but never need to charge it during the day. That’s the beauty – on a tough day I get down to 10% battery but I’ve never run out. If you get desperate, you can always steal someone’s iPhone charger!

5. If you’re clumsy, look into AppleCare+

I think it’s only available in the USA so far – in the UK they were not familiar with it – but for $100 you get full phone support, plus accidental damage cover. If you drop, drown or destroy your iPad, Apple will provide you with a replacement on the spot, for a $50 co-pay. They’ll do this twice.

6. Use iCloud Backup

I got my iPad replaced just now after the cracked screen and it was an awesome experience. You back up the existing iPad using iCloud and then reset it. When you set up the new iPad you select “use existing iCloud backup” and it puts your iPad back just the way it was – apps, settings and data – including the latest versions of apps – in about 10 minutes. You can do it at the Apple Store when they replace your iPad. So convenient.

7. Focus on being in the present

That’s the great thing about the iPad – you don’t focus on the computer, you focus on the room. Gone are the days of meetings where people peer into their laptops like there’s pictures of naked ladies on them (get the Friends reference?). Instead, focus on discussing, sharing, creating and white-boarding ideas. Create something great together and then take it home to work on it.

8. Relax

Remember that you don’t need to do everything right now and this is a benefit. So long as you capture what it is you need to work on, you can do it later. But, to do this, you have to let go a bit – and relax.

9. Get focussed on your email activity

The iPad is an AWESOME email device because it discourages long and rambling email responses. Email is at its best when it is used as a mechanism to convey a shared opinion, to pass over a task to someone who is responsible and capable of doing it. It’s at its worst when used for rants, rambles, conversations and grenades – or to avoid a face to face conversation. Make sure you use your iPad as a force for good!

10. Enjoy

Sit back and enjoy what you get in return – no big bag to carry around, no chargers and cables. The simple and elegant tablet and how it simplifies your life. On my latest flight I carried a small slip that included the iPad, its charger, a few necessary documents and a toothbrush. No heavy wheelybag, and everything I needed for a week in technology. Not even a need to open an overhead bin.

Final Thoughts

I’m wondering as I write this whether the day of the desktop computer will return. More and more, my laptop is a tool that I use at home, to create content or do complex financial analysis. Provided it is in sync – and iCloud and Microsoft Exchange ensure that everything is – I just don’t need my laptop during an average day.

And I’d conclude that whilst I still need a desktop – the iPad has become my primary device.

The ten reasons I hate Microsoft Lync the most

I’m stuck with no Microsoft Lync connectivity again, and in my frustration I thought I’d give my top 10 reasons why I hate Microsoft Lync. Maybe someone from Microsoft gives a crap and will do something about their awful collaboration suite.

It’s worth noting that I’m a huge Lync user. I setup tens of calls a week with 1-100 people on them. I call it from my cellphone, from my Mac, from everywhere. And I hate it, unreservedly.

1) Unpredictability

This comes top. I never know if it’s going to work. Each time I set up a conference call I have a moment of Russian Roulette as I click the “join” button. And 50% of the time, there is some kind of problem (see below).

2) Wasted Time

It’s impossible to get a call started on time so you end up wasting an average of 3 minutes at the beginning of a call. That’s 5% of every call, wasted because of people joining late, technical problems etc.

3) Hello? Can you hear me?

This is the Microsoft Lync mating call. Because you’re never quite sure if the other person can hear you. Or whether groups of people can hear each other.

4) Regression Testing

Each time you get a Lync update, you can never be sure what’s going to break. With the current version, for example, I can’t join calls unless I quit and restart the Lync client. And every other call, I can’t hear the other person until I quit and restart the Lync client. Not minor things!

5) Call Quality

The quality of calls is so incredibly variable. Cellphones can play a part, but even with straight PC to PC calls, you never know what’s going to happen.

6) Dropped Calls & Messages

“No Response From the Server” when you send messages. Calls dropping randomly. All of this is a day in the life of Lync.

7) The need to spend time setting up Lync

If you’re an occasional user, forget it. You won’t be able to setup your microphone right, it won’t work, you have to download software to join calls. To use Lync effectively you need to spend time configuring and tweaking it.

8) Mobile Clients

These are abysmal. There is an iPad app but it’s got 2% of the functionality of the Skype iPad app. No calls. No video. No sharing. Why even bother?

9) Collaboration Features

These are the least reliable of all. I can share my screen if I’m on my company VPN and so is the other caller. Sometimes. For some of the call. Sharing PowerPoint? Why bother even trying. Send a file? Never seen it work. All of this stuff works flawlessly on other software like Adobe Connect.

10) Pace of Change

I sort of assume I’m not the only person that feels this way, but Microsoft don’t do anything about it. The rate of change with Lync is zero and it’s as if they don’t invest anything in it. Or care.

Conclusions

I don’t know what to conclude, to be honest, but Lync makes me miserable on a daily basis. So I’m thinking that the best thing to do is to get rid of it and use some other piece of software. But that means change and investment and we have already paid for Microsoft Lync.

It’s also worth noting that I came up with 10 reasons really easily. And probably forgot a bunch. So let me know your top reasons for hating Lync. Do you think Microsoft would give us our money back? :-)

Apple OS X Mountain Lion: simplification, killed by Microsoft?

Those of you that know me know that I transitioned to a MacBook Air about a year ago as my main machine. I’d say that I’m a pretty heavy “professional” user: Internet, Collaboration and Content Creation as well as a smattering of other tools. The MacBook offers me a nice blend of portability and performance, with the Apple “just works” thing going on.

That machine came with OS X Lion, which was a step forward for Apple. And this weekend, its successor OS X Mountain Lion arrived. What’s it like? Much the same, and here come some of the complaints. And since by now, I am an Apple-invested household with 2 iMacs, 3 MacBooks, 2 iPads, 2 iPhones and a bunch of other stuff, I figured that if anyone could make a case for Mountain Lion, it should be me. So I invested some time on Sunday to see what gives. Here’s my conclusions:

Messages: Simplifies my life

Good technology doesn’t add an extra element to your life, it simplifies it. For example my iPhone is a pager, cellphone, camera, WalkMan and 100 other things. However I receive messages via e-mail, text message, iChat, WhatsApp, Skype, Twitter, Facebook and who knows what other mechanism.

And Messages goes some way to address this. For casual messages, it combines text messages, iChat, WhatsApp and Skype for my uses, into one app – and on all my devices. So I can continue a conversation I was having on my Mac when I pick up my iPhone and head out the office – including the context of the conversation. Neat.

I’d love it to go further by offering support for FaceBook messages, Twitter DMs and for it to sync my actual SMS between my iPhone and Mac. One place for all my private message would be awesome.

Safari: I started using it as my main browser

I’ve been using Google Chrome as my main browser for over a year now, because I found it faster and features like the combined search and browser bar made it easier to use.

That changes in Mountain Lion: first, Safari has caught up with Google Chrome’s usability – and surpassed it with the pinch and swipe feature to move between tabs.

Second, if you are running iOS6 on your iPhone and iPad (I am) it provides neat features like the ability to sync tabs between your Mac, iPad and iPhone which means you can continue to browse wherever you are. Nice!

Third, you get all the neat sharing integration, though I’ve not really used it and I’m not that sold on it. But whatever, I only use Chrome now as a backup browser.

Reminders: Great idea, feels first generation

I love the principle: I have multiple apps for reminders. Microsoft Office Reminders, Growl, and every other app that bothers me with a pop-up. I’ve now configured Reminders for OS X and it combines Calendar, Mail, Twitter, Messages and FaceTime reminders into one place. Presumably other software will integrate with it soon.

Less good is the Twitter integration: click on a Tweet and it opens Safari with the Twitter web app, despite me having the “official” Twitter app installed. And it gets far worse when you start to deal with the Microsoft Office suite.

Microsoft: Can’t get the integration right

It starts with Reminders: if you want Calendar and Mail to work then you have to run the Apple versions. Microsoft Outlook won’t integrate. This means you end up with two lots of emails downloaded and two lots of programs running. With Calendar this is tolerable, because the Apple software is better.

With Mail it’s not and I don’t think that Apple Mail is a reasonable replacement for Microsoft Outlook especially when, as we are, we are a big Microsoft Exchange shop for corporate e-mail.

So you end up with two sets of reminders and then it gets worse because you realise that Microsoft Office doesn’t integrate anything like well enough. There’s no iCloud support for uploading documents. It crashes on Mountain Lion worse than before. And of course Microsoft Update is still separate.

Promises, promises?

Also, I noticed that a bunch of the functions are “coming”. Facebook integration for example, as well as a bunch of iLife features. For those of you not running iOS6 on your iPhone or iPad, you will also be missing functions like the Tab Sharing in Safari.

Conclusions

Mountain Lion simplifies my life in a few key places – even in nice simple ways like combining System Updates and App Store Updates. That it pushes data to all devices in a consistent way means I spend less time worrying about the integration of my devices. E-mail, Contacts, Documents, Reminders, Notes, Photos, everything is synchronised seamlessly between devices.

What’s more, it seems that version 10.8.0 of OS X Mountain Lion is just the beginning: they are going to be offering a bunch more things in later versions that simplify life further.

But the real lack of Microsoft integration with Apple is – for my use case at least – killing the experience. Apple needs to take a slug of its $110bn reserves and spend them on Microsoft’s suite of apps.

What do you think? Has anyone dumped the Microsoft Office suite for Apple’s iWork product set? Maybe this is the solution, and what Apple is hoping people like me will do. Let me know.

Why the HP Superdome is as dead as a dodo

I had a slightly uncomfortable conversation with one of my sales people this week, who told me that one of their customers had just bought a brand new HP Superdome2 and wanted to know if our software would run SAP software. I had to explain to him that the SAP BusinessObjects portfolio no longer runs on that platform.

And in case you think they are being lazy, Oracle will not be developing for this platform any more. In case you think Larry Ellison is trying to screw HP, neither are Microsoft – neither for their Windows OS (the last version is Windows 2008 R2) or for their SQL Server RDBMS. Nor is Linux vendor Redhat.

In case you think there is a software vendor conspiracy, there are now only 5 vendors that sell Intel Itanium based systems: HP, Bull, NEC, Inspur and Huawei. And I hear that over 90% of the CPUs are bought for HP systems. So what’s wrong with it? Let’s see…

HP is paying Intel to keep it alive

When Oracle ceased development on the platform, HP went nuts and sued them for saying that Itanium was dead. It rather backfired when it turned out that HP was paying Intel $690m to keep it alive. Given HP’s precarious state right now, it would be remiss to suggest that this were a winning strategy.

Pace of innovation

The current chip was codenamed Tukwila and 2 years late to market. With 2 year old features and performance. It has under half the performance per core of equivalent Intel x64 and IBM Power7 CPUs as well as 50% more power consumption. The top-end CPU is 185W and 4 cores compared to the Intel Westmere-EX which is 130W and 10 cores. Yes – 1/4 the power per core and 5x the performance per socket.

The next generation CPU, Poulson, was scheduled for 2009 and still hasn’t been delivered in 2012. I think you know where Intel is investing its R&D: the successor to the x64 Westmere-EX platform, called Ivy Bridge.

Resilience, Availability & Serviceability

This used to be the reason to buy Itanium. But unfortunately in many ways, the Intel Westmere-EX has better RAS features than Itanium. Westmere-EX can predict and exclude memory failure, recover from memory failures and mirror memory. Plus Westmere-EX can predict and re-route chip interconnect (QPI) failures and recover. It is literally bulletproof.

Itanium has 2-year old technology in this respect and the pace of innovation in this area is really important because of in-memory computing.

Size and Power

This part is scary. A typical HP Superdome 128-core system is 6’6″ high. An equivalent IBM Westmere-EX 80-core system is 12″ high. The HP unit will use 6kW for the CPUs alone and the IBM will use 1kW. Obviously add some more for memory and other stuff, but you get the idea. Itanium is 1/6 the power performance. And will take up large swathes of datacenter space. And kill a lot of trees.

Angry Larry

Oracle have gone heavily after HP here with their “Cash for Clunkers” programme. Now this is typical Oracle bully behaviour but it is hard to argue with their logic.

HP Superdome customers are facing costly “forklift upgrades” when upgrading from dead-end PA-RISC and Itanium processors and HP-UX.

Now you can trade in your legacy HP Superdome servers and receive a 50% discount on Oracle’s Sun SPARC Enterprise M8000 and M9000 servers—secure and highly available servers for running mission-critical, enterprise database and business applications.

And this has had a dramatic effect on revenue – HP Itanium sales are falling quarter on quarter and are below $400m per quarter – falling from over $800m in Q4 2010. HP is suing Oracle over this but the damage has been done.

Note that a blogger went after Oracle for this with “who’s the clunker?“, but it is an awful article. Notably, the SPARC platform has a 5-year roadmap. The closest thing I can find to this from HP is Project Odyssey, which looks suspiciously like a roadmap to migrate customers from HP-UX/Itanium to Linux/x86, or this one that is from 2009.

Features & Function Comparison

Someone wrote a comparison of HP and Oracle on this which was clearly biased so I thought I would lay down some facts! Lets compare 3 roughly similarly powered systems (by SAP’s application benchmark). Please note that HP have not certified any systems so I had to estimate their SAPS rating based on data available for the SPEC benchmark.

HP Superdome2 IBM POWER7 Intel Westmere-EX
CPU 32-CPU (128-core) 8-CPU (64-core) 8-CPU (80-core)
SAP SD 2-tier benchmark 120k SAPS (940 SAPS/core) 200k SAPS (3125 SAPS/core) 120k SAPS (1500 SAPS/core)
Configuration & Cost 512 GB of memory with HP-UX and 3 years basic HW and SW support lists for $1,722,390 512GB of memory, AIX UNIX and 3 years basic HW and SW support lists for <$1,000,000 Intel Westmere-EX with 512GB of memory, SuSe Linux and 3 years basic HW and SW support lists for <$100,000
Size and Power Consumption 36U / 9kW 8U / 3.2KW  8U / 4kW
Roadmap 2 more generations of Itanium, the first of which is 3 years late to market. There is a commitment to 2 more generations of IBM POWER and they have a detailed roadmap available here. See the below image to see the focus on x64 roadmap!
Scalability (single-system) 128-cores, 4TB RAM, 240k SAPS 256-cores, 8TB RAM, 700k SAPS 80-cores, 3TB RAM, 120k SAPS

What will be the death knoll?

This is interesting because 95% of Itanium systems were shipped by HP in 2008, according to Gartner. 90% of those that run Itanium for SAP run the HP-UX OS. I’d love to see the stats but from my SAP statistics vs the overall systems sold, I estimate that at least 30% of those are used to run SAP – I suspect this is the biggest single software vendor that runs Itanium.

And SAP hasn’t said so, but they will stop development on the Itanium platform. They have to because the only database that runs on that platform is Oracle 11g (or MSSQL on Windows 2008).

Add to this SAP’s promotion program around its own Sybase ASE database and HP’s financial inability to prop up Itanium and perhaps you will agree that the Superdome will move from an endangered species to a dead duck.