Around two years ago, I wrote The ten reasons I hate Microsoft Lync the most. It’s either a sad reflection of my blog, or a sad reflection about what people think of Lync, but it’s the most popular article on here. Either way, I read a marketing blog on the SAP website about Lync and figured it was time to update this.
1) No improvements
In the last 2 years, there has been no discernible innovation in Lync. Microsoft released Lync 2013, but it didn’t make anything work any better. Despite the cries for help from customers, Microsoft haven’t done anything measurable to fix the product. Instead, they seem to have invested R&D in extending the product to create more broken features. Great.
2) Mobile is still unusable
In the last 2 years, mobile devices have become pervasive – I don’t know about you, but I do around 50% of my work on a tablet or smartphone. I did try installing Lync 2013 on my iPad and iPhone, but it’s unusable. In a world where the tiny startup Viber has produced an app that works on all my devices on any network, the fact that Microsoft can’t do the basics in mobile is sad.
3) Messages don’t sync across devices
When I get a Viber message, it appears on whatever device I’m on. When I read the message, it appears read on all devices, obviously. Not so with Lync. If I am desperate enough to sign into Lync on my iPad, I inevitably end up with a pile of messages that I find a few weeks later.
4) Notifications don’t work
Notifications don’t even work, either on Mac, iPad or iPhone, losing yet more messages. And whilst we’re there, if Lync signs you out, which happens every time you lose network connection, then it closes all the windows and you lose the messages.
5) Screen sharing and sending of files don’t work
I have a high-resolution screen, and Lync 2013 doesn’t scale, so if I can get screen sharing to work, I have to sit and squint at my screen to see what’s going on. Maybe Microsoft can make a line of magnifying glasses to hold in front of your screen? But then 2 minutes into the call, you lose screen sharing anyhow, and that’s the end of that. My solution – a join.me subscription, which works great on any device and network.
6) Call quality
I’ve used plenty of other systems, and phone quality is never a problem. But with Lync it’s usually a problem. The most reliable way is to setup a call, and then dial in from my cellphone, but this has a lot of background noise. I’m unable to reliably join on a PC connection, despite having excellent Verizon FIOS internet at home. But I regularly talk to colleagues and friends in Europe and Asia on Viber and FaceTime Audio – even when driving on a cellphone.
7) Lync doesn’t work at all on Mac OS X Yosemite
Yeah, it just crashes.
8) No chat rooms
You can argue that Viber is a consumer app, but they have a tiny R&D budget and they have innovated way beyond what Microsoft has done. Probably my favorite feature of Viber (WhatsApp have this too) is the ability to create rooms, which work across devices. For projects this is great – we add a bunch of people to a Viber chat room, and everyone is up to date. And I just checked, and managed to send a picture just fine with Viber.
9) The increasing pervasiveness of Lync
Despite the user experience, Lync seems to be gaining ground in the market. This is horrible because it means that I get and send Lync meeting requests from other companies. Since it doesn’t work in my organization, the idea that joining meetings from other companies is comic.
10) The comments on my last blog
One of the things that disappointed me were the comments on my last blog. On the one hand, it was nice to know I wasn’t alone with Lync misery, but the sad things were the comments from what appear to be Lync administrators – mostly telling me that my company was doing it all wrong, some being plain abusive. But we have a pretty good IT team, and we employed a specialist consultancy for the implementation, and we’ve had it reviewed. I don’t believe it’s our implementation that’s the problem.
It’s sad that two years on, Microsoft have done nothing to address any of the concerns I wrote about before, and it’s clear that many people feel the same way that I do – the comments below are testimony to this.
The only people that seem to think that Lync works well are the people who install and configure it. Many of them feel passionately that Lync is a good solution. To them, I suggest they listen to feedback from the people who use it.